Return and Refund Policy

We want you to feel confident shopping with us. If something is not right with your order, please contact us and we will do our best to help.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been installed, used, altered, damaged after delivery, or returned without approval may not be eligible for a refund.

To start a return, contact us at [your support email] with your order number and the reason for your return. Please do not send your item back before contacting us. We will provide the correct return address and instructions after your request is reviewed.

Return Shipping

Customers are responsible for paying return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges, if any, are non-refundable unless the return is due to our error. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Return shipping costs are the customer’s responsibility and are not deducted from the refund unless we provide a prepaid return label by agreement.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos of the item, packaging, and shipping label.

If the issue is approved, we may offer a replacement, store credit, or refund depending on the situation.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5-10 business days for your bank or credit card provider to process and post the refund.

Exchanges

We may offer exchanges when replacement inventory is available. If you need a different variant, color, size, or model, contact us and we will let you know what options are available.

Cancellations

Orders may be canceled only before they have been processed or shipped. Because many orders are sent to our fulfillment partners quickly, we cannot guarantee cancellation after an order is placed.

If your order has already been processed or shipped, it will need to be handled as a return after delivery.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

• Items that have been installed or used
• Items without original packaging
• Clearance or final sale items
• Gift cards
• Items returned without prior approval

Refused Deliveries and Incorrect Addresses

If an order is refused, undeliverable, or shipped to an incorrect address provided at checkout, shipping fees and any return or reshipment costs may be deducted from the refund.

Questions

If you have questions about a return or refund, contact us at ombraly.support@gmail.com. Please include your order number so we can help you faster.