Shipping policy
Shipping Policy
Thank you for shopping with us. This Shipping Policy explains how order processing, delivery, tracking, and shipping issues are handled.
Order Processing
Orders are typically processed within 1-5 business days after payment is confirmed.
During busy periods, holidays, supplier delays, or high-demand product periods, processing may take longer. If there is a significant delay with your order, we will contact you when possible.
Shipping Times
Estimated delivery times vary depending on the product, destination, and fulfillment partner.
Most orders are delivered within 7-20 business days after processing. Some items may arrive sooner, while others may take longer due to carrier delays, weather, holidays, or other factors outside our control.
Delivery times are estimates and are not guaranteed.
Shipping Locations
We currently ship only within the United States.
Some products may not be available for shipping to every U.S. address. If we are unable to ship an item to your address, we will contact you.
Shipping Costs
Shipping costs, if applicable, are shown at checkout before payment is completed.
Some products may include free shipping, while others may have shipping charges depending on the item, destination, or shipping method selected.
Tracking
Once your order ships, tracking information will be sent to the email address provided at checkout when tracking is available.
Please allow a few business days for tracking updates to appear after your tracking number is issued. Some carriers may not show movement immediately.
Multiple Packages
If your order contains multiple items, they may ship separately and arrive in separate packages. This can happen when items are fulfilled by different partners or shipped from different locations.
You will receive tracking information for each shipment when available.
Incorrect or Incomplete Addresses
Please make sure your shipping address is complete and accurate before placing your order.
We are not responsible for delays, failed deliveries, lost packages, or reshipment costs caused by incorrect or incomplete addresses entered at checkout.
If a package is returned to sender or cannot be delivered because of an incorrect address, additional shipping charges may apply.
Lost, Delayed, or Stolen Packages
If your order is significantly delayed, please contact us at ombraly.support@gmail.com with your order number and tracking information so we can help investigate.
Once a package is marked as delivered by the carrier, we are not responsible for theft, loss, or damage after delivery. If your package is marked delivered but you cannot locate it, please check with neighbors, household members, building management, or your local carrier.
Order Changes and Cancellations
Orders may be changed or canceled only before they have been processed or shipped. Because orders may be sent to fulfillment partners quickly, we cannot guarantee that changes or cancellations can be made after an order is placed.
Questions
If you have questions about shipping or delivery, contact us at ombraly.support@gmail.com with your order number.